One clear instruction
At Waterloo, save the station side, meeting landmark and approach message before the train arrives.
01 — The station handover
Where the chauffeur meets you at Waterloo
Your meeting point is on the main concourse beneath the station clock. The relevant route from the train is the concourse route towards Victory Arch or the booked street exit. The chauffeur repeats the clock meeting point and the later vehicle side in the approach text. The chauffeur does not wait in a taxi-only rank or an active loading lane; if the kerb is controlled, the passenger and chauffeur meet first and walk to the car together. Waterloo is the principal London terminus for South Western routes.
For a departure, the car uses a legal stopping place on the Waterloo Road or York Road side. The final approach is via Waterloo Road or York Road, selected for the agreed exit. The chauffeur unloads the booked luggage at a permitted place and leaves the stopping area promptly. Victory Arch leads directly to the main concourse and platform gatelines. Station signs, road restrictions and staff directions govern the exact point available on the day, so a temporary closure may move the handover to a nearby lawful bay.
- 46min
- to Heathrow
- 76min
- to Gatwick
- 81min
- to Reading
Road times are live-traffic estimates for a weekday morning; your quoted price uses your exact addresses.
02 — Four details to save
Waterloo meeting and set-down points
- Exit
- Main concourse clock
- Follow station signs from the platform to this agreed side.
- Set-down
- Confirmed street-side bay
- Used for unloading, subject to current signs.
- Waiting
- Off-station waiting space
- a lawful nearby waiting place clear of Cab Road's taxi operation
- Return
- Main concourse clock
- The vehicle point is confirmed after passenger and chauffeur meet.
03 — Delayed trains and onward roads
Keeping a Waterloo collection connected
Where the rail operator publishes live running times for the booked service, FCET follows them and adjusts the collection plan for a reported delay. Live rail data does not identify when a particular passenger has reached the concourse, so the passenger still texts after leaving the platform. If no usable running information is published, that message becomes the timing update. The agreed meeting point remains Main concourse clock unless both sides confirm a change.
Road guides from the station are 17.8 miles and about 45 minutes to Heathrow, 40.1 miles and about 1 hour 15 minutes to Gatwick, and 42.4 miles and about 1 hour 20 minutes to Reading. Links below also connect the terminus with Wokingham, Bracknell, Maidenhead and Basingstoke. The precise London exit, traffic and complete destination shape the final schedule.
04 — Passenger and luggage
The station meeting continues at the car
The chauffeur confirms the passenger and onward address, assists with the recorded luggage and uses the permitted vehicle point stated in the approach message.
05 — Continue the journey
Journeys and nearby stations from Waterloo
06 — Compare the handover
Waterloo and the nearest alternative
| Features | Walk | Set-down | Notes |
|---|---|---|---|
| Waterloo | Signed route to platforms | Confirmed street-side bay | Main concourse clock |
| London Bridge | Street-level exits vary | St Thomas Street | Through-station layout |
Confirm the station name and side; nearby stations do not share one vehicle meeting point.
07 — Booking the car
What to send for Waterloo
Send the travel date, train service and arrival, passenger mobile, party size, luggage and complete onward address. For departures, add the time needed inside the station. The booking records the clock meeting point before walking together to the confirmed vehicle side as the normal return reference, subject to an access update.
Journey cost is confirmed at booking. FCET is available 24/7 with DBS-checked chauffeurs and has operated since 2004. Include child seats, large cases, mobility aids, extra stops or fixed appointments before confirmation so the correct vehicle and handover can be planned.
FCET service assurances
Booked train services are followed where the operator publishes live running times; otherwise the passenger updates the chauffeur by text · DBS-checked chauffeurs · Chauffeur-driven travel since 2004
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