Meet your chauffeur at the right terminal

An airport name is not enough for a calm passenger handover. Heathrow has four active terminals, Gatwick has North and South, and the private aviation airfields around London use their own reception or handling instructions. These guides put the useful night-before details together: the public arrivals point where the chauffeur holds a name board, the departures set-down used for unloading, the walk into check-in or reception, and the place where passenger and car reunite for the onward journey. Each booking still carries its own confirmed instruction because signs, traffic controls and facility access can change.

Start with the terminal printed on the flight or the FBO named by the operator. Send the flight reference, passenger mobile, complete collection and destination addresses, group size, luggage and any handling note before confirmation. FCET tracks commercial arrivals, adjusts chauffeur timing when a flight is early or delayed, and includes 15 minutes of complimentary airport waiting. At an FBO, private airfield or heliport, the approved landside reception process replaces a general airline-arrivals instruction. In every case, the chauffeur meets at the agreed accessible point and confirms the onward address before the car leaves.