The terms that apply to your FCET journey

The price confirmed at booking is fixed for the agreed itinerary. It covers the collection, destination and any stops, timing or waiting arrangements recorded in that confirmation. It does not automatically cover instructions added later or details that were not supplied when the price was agreed.

A change to the route, stops, waiting requirement or journey time may be re-quoted before it is accepted. A 20% night-time uplift applies to pick-ups from 22:30 to 05:59. Airport charges and the London Congestion Charge are passed through where applicable, as described when the booking price is shown or confirmed.

Airport collections include 15 minutes of complimentary waiting. Flight tracking helps us respond to an early or delayed landing, but passengers should follow the meeting instruction and contact us if baggage, border control or another issue delays their arrival at the agreed point.

For non-airport collections, and once complimentary airport waiting has ended, additional waiting may affect the agreed scope and price. We will explain any charge that applies. Road conditions, closures, security controls and events can affect travel time, so a requested arrival time is a planning instruction rather than a guarantee against circumstances outside reasonable control.

Passengers must treat the chauffeur, vehicle and other people respectfully, wear seat belts where required and follow reasonable safety instructions. Smoking, unlawful conduct, threatening behaviour and deliberate damage are not permitted. We may refuse or end a journey where continuing would be unsafe or unlawful.

Tell us the passenger count, luggage and any unusual items before selecting a vehicle. The chauffeur may refuse an item that cannot be carried safely or lawfully. The booker may be responsible for reasonable cleaning or repair costs caused by a passenger beyond ordinary use, with supporting information provided.

FCET will provide the confirmed service with reasonable care and skill. Nothing in these terms excludes liability that the law does not allow us to exclude, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

We are not responsible for a loss that was not reasonably foreseeable when the booking was made or for delay caused by matters outside reasonable control, such as severe disruption, closures or official restrictions. We do not accept responsibility for business losses under a consumer booking. Please keep personal belongings with you and tell us promptly about a suspected loss.

These terms and any dispute or claim connected with them are governed by the law of England and Wales. The courts of England and Wales have jurisdiction, although a consumer living elsewhere in the United Kingdom may also have rights to bring a claim in the courts where they live.

If one part of these terms cannot be enforced, the remaining parts continue to apply. A delay in enforcing a right does not by itself waive that right. No person other than the booker, the passenger where applicable and FCET has a right to enforce these terms unless the law says otherwise.