First Class Executive Travel · Updated
01 — People first
DBS checks and clear responsibility
DBS-checked chauffeurs are part of the FCET service standard. That fact is one element of responsible passenger care, not a substitute for good planning or professional behaviour. The person assigned to a journey also needs a complete brief, realistic timing and a clear contact for the passenger or organiser.
A booking records who is travelling, where the handover should happen and how material changes are communicated. The chauffeur uses that information to carry out the journey without turning private details into casual conversation. Questions about the assignment are directed to the appropriate contact.
02 — Before collection
Vehicle checks and preparation
Vehicle checks are completed before each working shift. Preparation also means matching the selected fleet class to the party described in the booking. Passenger count, luggage, child-seat requests and unusual items should be disclosed so the allocated cabin remains practical.
Business, Business Estate, XL, First and SUV fleet classes are available. A larger badge is not the objective; a suitable vehicle is. The booking team may recommend a different class when the luggage list or group arrangement would make the original request uncomfortable or impractical.
03 — During the journey
Chauffeur conduct
Chauffeur conduct includes punctuality, discretion, professional presentation and considerate assistance. The passenger should be greeted clearly, offered reasonable help with luggage and given space to work, speak or travel quietly. The passenger's lead governs conversation in the cabin.
Discretion applies to names, destinations, schedules and anything heard during travel. It also means avoiding unnecessary attention at a residence, hotel or office. If an organiser has specified how the chauffeur should make contact, that instruction forms part of the handover plan.
04 — Airport procedure
Tracking, meeting and waiting
Flight tracking for airport arrivals supports the timing of a booked collection when the recorded aircraft is early or delayed. Airport meet and greet with a name board provides a defined public arrivals contact once the passenger has completed the airport process.
FCET includes 15 minutes of complimentary airport waiting. Passengers should still follow the meeting instruction and make contact if their progress through the terminal is affected by baggage or another issue. A landed flight does not always mean the traveller is immediately ready at the meeting point.
05 — Clear scope
What fixed price means
Journey cost confirmed at booking means the agreed road itinerary has a stated cost before travel. The confirmation should identify the collection, destination and any stops supplied for that booking. It is not a claim that every later change is automatically included.
A materially different route, an added stop or a new waiting requirement should be discussed so the booking scope can be updated. Clear pricing depends on clear journey information. Passengers and organisers should resolve anything uncertain before departure.
06 — Raise an issue
Communication and accountability
A professional service should make it straightforward to clarify an instruction or report a concern. Contact FCET with the booking reference, journey date and a concise account of what needs attention. Relevant detail identifies the correct movement for review.
Standards also depend on accurate information from the booker. Correct addresses, passenger contacts, flight details and luggage requirements allow the chauffeur to prepare. When circumstances change, an early update gives the service the strongest chance to adjust the plan responsibly.
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24/7, 365 days · 100 Berkshire Place, Wharfedale Road, Winnersh, Berkshire, RG41 5RD